Terms & refund policy

Draft: to be reviewed by Westchester Web Works before launch. Not legal advice.

Last updated November 10, 2026

Who we are

Westchester Web Works is a small independent local business based in Pleasantville, NY. We are not affiliated with, endorsed by, or partners of Google, Yelp, Apple, Microsoft, or Meta.

What we do and don't promise

We do the work we agree on in writing: setting up and updating your listings, websites, designs, and posts. We can't and don't promise rankings, a number of calls, customers, or reviews. Google and other platforms decide how listings show up. We never write, buy, or fake reviews.

Your accounts

You stay the owner of your Google Business Profile, website, domain, and social accounts. You add us as a Manager or collaborator. We never ask for your passwords. You can remove our access anytime.

One-time services (setup, websites, design, listing checks)

• Payment is due before work starts unless we agree otherwise in writing.
• If you cancel before we start work, we refund you in full.
• Once work has started, one-time fees are non-refundable. If we can't deliver what we agreed, we'll refund the unfinished part.

Monthly and yearly plans

• Plans renew automatically each month (or year) until you cancel. No long-term contract.
• Cancel anytime before your next billing date. Cancellation takes effect at the end of the period you already paid for; we don't charge again.
• We don't give partial refunds for unused time in a period that already started.

Domains and third-party costs

You buy your own domain in your name (usually about $10–20 a year), paid to the registrar. Any other third-party tools you choose are paid by you directly.

Payments

Online payments are processed by Stripe. Questions about a charge? Contact us first and we'll make it right.

Contact

[your phone] · [your email]